As long as a product has a personalisation box, you can customise it. There are no robots here. The very real human (Hi, I'm Tavie) who reads it can discern between a name, an address, and a design note.
Fancy a book stamp design for an address stamp? No problem! Let me know. Want to use an address label for your wedding favours? Sweet! I got you, fam.
If you've requested a proof, please allow 1 work day (Monday-Friday) for it to land in your inbox. If 1 work day has come and gone, please check your spam box. We're quite paranoid about deadlines, so it's probably just in the wrong folder.
The email will have a link that says Click to Review. It will send you to sweetbackflip.com, where you can select approve or reject. If you reject it, please leave a note about the changes you would like to make and we'll send you another proof until it looks just right.
It happens from time to time, and we're very sorry if it happens to you.If it's our fault, please email firstname.lastname@example.org with a photo of the mistake and we'll send you a replacement, free of charge.
We don't faff around with returns or exhanges because 1) most products are customised and can't be repurposed and 2) the carbon footprint of sending the usable bits back to us far outweigh the cost savings.