Personal data will be processed:
When you place an order with us we require certain information, such as personal details, order, address(es) and payment particulars, so that we can process your transaction and deliver your goods.
In order to give our customers the best possible service, we may at times ask for other details, for example, product size and category preferences, age and any special dates (such as birthday). This is entirely voluntary and we only use this information for profiling and marketing purposes.
You can choose to sign up for our regular email newsletter and to receive other marketing communications from us via post, email, SMS, MMS and telephone. We will only use the contact method to which you have agreed.
We are always interested in improving and developing our website and may contact you requesting feedback regarding your online experience. For quality control and training purposes, we may monitor or record your communications with us. This information will only be kept for as long as is reasonably necessary for these purposes.
We may use information collected about you in the following ways:
This website uses various remarketing services to advertise on third party websites to previous visitors to our site. This could mean that we advertise to previous visitors who haven’t completed a task on our site for marketing purposes.
AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of peopletree.co.uk with the Adwords advertising network and the Doubleclick Cookie. You can opt out of the cookie tracking here: http://google.com/settings/ads/onweb/optout?hl=en
The personal information which we hold will be held securely in accordance with our internal security policy and the law. Access to customer account information is limited to staff who require immediate access to process orders. We use full login and password controls to protect the information held. Our site uses secure server software to protect your information. All information is encrypted and protected in accordance with the law.
The transmission of information via the internet is however not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk.
We will not pass your information to any third parties outside of Sweet Backflip, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.
We will not pass your personal details on to a third party brand for marketing purposes unless you choose to opt in for 3rd party marketing. If you do opt in, from time to time and only with your permission, we may disclose your information including name, address and email address available to other companies whose products are similar to ours.
If you do not wish to receive any third party emails, please do not tick the third party marketing preference box when registering online, if you have previously ticked for 3rd party marketing and now have changed your mind please go to your preferences center and untick this box or let us know when ordering over the phone and we will do this for you.
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or to protect the rights, property, or safety of Sweet Backflip, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us or by unsubscribing from our email newsletters and/or catalogue by changing your preferences in your Sweet Backflip account. You have the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Call:+44 (0)800 471 4917
Office hours are 9:30 am to 5:00 pm Monday to Friday.
To reach us outside normal business hours, leave a voice message and we will return your call or send us an email.
Send your message to email@example.com