- ◄What can be customised?
Any and all text.
As long as a product has a personalisation box, you can customise it. There are no robots here. The very real human (Hi, I'm Tavie) who reads it can discern between a name, an address, and a design note.
Fancy a book stamp design for an address stamp? No problem! Let me know. Want to use an address label for your wedding favours? Sweet! I got you, fam.
- ◄My name is really long. Will it fit?
Oh-ho YES, we'll make it fit.
Through clever re-sizing and playing with kearning (the space between letters), we WILL make it fit and you won't even remeber how the original was meant to look.
If you have a particularly perplexing problem, we'll email you before production to make sure you're happy with the final product.
- ◄When and how will I see my proof?
If you've requested a proof, please allow 1 work day (Monday-Friday) for it to land in your inbox. If 1 work day has come and gone, please check your spam box. We're quite paranoid about deadlines, so it's probably just in the wrong folder.
The email will have a link that says Click to Review. It will send you to sweetbackflip.com, where you can select approve or reject. If you reject it, please leave a note about the changes you would like to make and we'll send you another proof until it looks just right.
- ◄Can you change the font?
In short, yes.
However, please be as descriptive as possible when requesting the change or tell us your preferred font's name.We are unable to send multiple proofs with different options. If you ask to see multiple options, we will send you an email asking for greater detail, delaying production.
- ◄Can you change the illustration?
In short, no. However, please email email@example.com before making the purchase to equire about artwork changes.
- ◄Can you create a custom design?
We are not doing custom orders at the moment. This is a service we're exploring, so stay tuned.
Shipping & Returns
- ◄When will my order post?
Purchases made before 11 AM (GMT) on a work day will post the same afternoon.
If you requested a proof and approved it before 11 AM on a work day, it will post the same afternoon.
- ◄How will you send my order?
All UK orders are sent via Royal Mail 24. ALL of them. Even if you qualify for free shipping, it will still be sent via Royal Mail 24.
Stamps & Labels are posted separately.Please dont' be alarmed if one arrives before the other.
- ◄My order has shipped but I haven't received it.
Ah nuts. Sometimes, stuff gets lost in the mail and it's very frustrating for everyone when this happens.
Please email firstname.lastname@example.org if you are in the UK and it has been more than 10 working days (Monday-Friday, non-bank holidays). After 10 working days, we will send a replacement.
For international orders, we're not allowed to open a case with the Royal Mail until 32 working days have passed. After 32 working days we will either refund your order or send a replacement.
- ◄You've made a mistake. How will you fix it?
It happens from time to time, and we're very sorry if it happens to you.If it's our fault, please email email@example.com with a photo of the mistake and we'll send you a replacement, free of charge.
We don't faff around with returns or exhanges because 1) most products are customised and can't be repurposed and 2) the carbon footprint of sending the usable bits back to us far outweigh the cost savings.
- ◄I'd like to re-order. Please tell me how.
AWESOME! YES! WOO-HOO!
There are three methods:
1) Go to your past order page (the order's email confirmation would have a link) and click "Buy this Again."
2) If you have an account with us, log-in and reorder through via the "Order History" section.
3) Include the past order number in the "Notes" section at checkout.
We'll work it out from there.