- ◄What can be customised?
Any and all text.
As long as a product has a personalisation box, you can customise it. There are no robots here. The very real human (Hi, I'm Tavie) who reads it can discern between a name, an address, and a design note.
Fancy a book stamp design for an address stamp? No problem! Let me know. Want to use an address label for your wedding favours? Sweet! I got you, fam.
- ◄My name is really long. Will it fit?
Oh-ho YES, we'll make it fit.
Through clever re-sizing and playing with kearning (the space between letters), we WILL make it fit and you won't even remeber how the original was meant to look.
If you have a particularly perplexing problem, we'll email you before production to make sure you're happy with the final product.
- ◄When and how will I see my proof?
If you've requested a proof, please allow 1 work day (Monday-Friday) for it to land in your inbox. If 1 work day has come and gone, please check your spam box. We're quite paranoid about deadlines, so it's probably just in the wrong folder.
The email will have a link that says Click to Review. It will send you to sweetbackflip.com, where you can select approve or reject. If you reject it, please leave a note about the changes you would like to make and we'll send you another proof until it looks just right.
- ◄Can you change the font?
In short, yes.
However, please be as descriptive as possible when requesting the change or tell us your preferred font's name.
We are unable to send multiple proofs with different options. If you ask to see multiple options, we will send you an email asking for greater detail, delaying production.
- ◄Can you change the illustration?
In short, no. However, please email email@example.com before making the purchase to equire about artwork changes.
- ◄Can you create a custom design?
We are not doing custom orders at the moment. This is a service we're exploring, so stay tuned.